They must of turned themselves around reading some of the previous reviews, because the toilets were spotless and the service was brilliant. The workers here are the friendliest I’ve encountered for a cafe Nero (but then again I’m a Londoner so perhaps the bar is to the floor 😂) anyway, made my day as a solo traveller.
My parents and I called at Cafe neto on Easter Monday. I ordered coffee and a lemon muffin. It was so moist and tasty I haven't had a muffin like that in a long time. Service was great and the staff so nice and friendly.
I needed somewhere to pause whilst waiting for a meeting. A tasty chocolate milkshake kept me going until the meeting. Quick and polite service with plenty of free tables when I visited.
Really good milkshakes inside tryed new cookie dough favor really nice, really lovely friendly staff too
Usually pretty busy, the regular lovely staff are always run off their feet, always welcoming and personable. You can expect a little longer a wait in peak hours, as it can be understandably slower.
Great service, and a delicious cup of coffee. Had a nice slice of cake too - Sicilian lemon drizzle. Can't recommend highly enough, it was an exceedingly good cake, without being any particular brand or whatever.
You have a woman who works in your Donegal square west store (Belfast) and she is next level awesome. Always super friendly and just witnessed her paying for and giving a coffee to a homeless man. She deserves some kind of raise - she is one of those people you remember because her customer service is amazing.
You always know when you see Caffè Nero that your getting a range of quality coffees along with the option to add even more calories with a wide range of sandwiches salads not to mention cakes. My favourite is the banana bread quickly followed by their range of muffins. Good place to unwind after a long day at the office.
Fantastic professional service from all the staff they know your order, it's such a friendly atmosphere I'm a regular customer for my coffee and scone & enjoy taking my daughter and grandson for our lunch & can definitely recommend here anytime you're in Belfast.
The current barristas working here are the kindest and friendliest. My 3-y-o saw something which wasn’t for sale and not on display, and they happily shared their food with him. Also, I understand that not all people like children or sometimes they just need quiet environment, therefore, I try to find child/family-friendly places in general. This is generally a child-friendly branch.
Great coffee from Katie would recommend 👍
Right in the centre of Belfast, it is very well priced, good hot drinks and a small selection of food. The staff are always very helpful and Ive never had reason to complain while here. Good vegetarian options but limited gluten free options (the usual biscuits that you get in coffee shops).
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Stopped in for a quick coffee (which was amazing as always) & was at one of the outside tables while also waiting for my bus.
When it arrived, I ran for it leaving my handbag under the table abandoned and didn't realise 'til I was half way home.
I rang the cafe and the staff (Joel I think) had already found it and brought it into the shop.....MY HERO!
For anyone who doesn't know the area, Donegall Square West is one of the busiest places in Belfast City Cetre at 5pm and I had very little hope of ever seeing it again....much less 1/2 an hour later.
I can't honestly speak highly enough of the service - as I was a regular Caffè Nero customer anyway I had gotten my coffee for free using my loyalty card and my barista was as attentive to my needs as the next (full paying) customer....and then this.
They will always be rated 5 stars in my book.
**Just to add to an already 'too long' review - Joel (I'm so sorry if I'm getting your name wrong) refused any personal reward for this, not that it was a huge amount or anything...more of a thank you - instead he directed me to put it into the "tips jar" on the counter**
Still my favourite coffee chain. Tempting treats to accompany it as well. Very helpful assistant served me yesterday on the Donegal Square West branch.
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