I was one of those nightmare customers today. Took my bacon roll plate off the lass serving, popping it on top of the plate with the tea cake, saying I’d come back for the Cortado.
Then realised I’d not waited for the tea pot. Went back. Staff helpful and gave it to me. Then went back for Cortado. Then realised I hadn’t waited for the milk.
Manageress was very patient and said I wasn’t a bother, with a smile.
Just wanted to say I’m sorry. Wasn’t intentional, but a credit to you all for being so professional and helpful when under pressure - guess you’ll always get numpty customers like me, but thank you for not making me feel stupid in front of everyone.
Have a wonderful Christmas when it comes. See you again for many more Cortados :)
Tried a soya latte as recommended by a friend for the first time. That's now going to be my new daily treat in Heathfield Costa Ayr Cental & Troon. Xx
Great coffee and lovely staff, the young boy serving so pleasant , with a smile for all his customers.
Excellent service and coffee, as always !
Always quick service at this store, lots of food choice & drinks always delicious 😋
Nice coffee good service but outside looked like someone had emptied a bin out and hadn't been picked up
I visited Costa at Ayr Whitletts Roundabout 5/5/23 at 0815. The two team members on were absolutely fabulous! I would like them recognised for how efficient they were - it was a very busy shop and they were super fast at getting orders out whilst still serving with a smile. Made my morning. Thank you.
Nice coffee shop near the shopping center. Coffee is delicious, desserts are fresh and tasty. Also tried hot chocolate - very nice and flavorful. Staff is friendly and works fast. Quite big sitting area, always crowded with people buying drinks take away. Really good for such a wide chain. Would come again.
Clean cafe, quick service. Indoor seating isn't the best but outdoor tables are available for those who want to enjoy the weather.
Always make a point of visiting this venue. Coffee is perfect plus very good value for money bacon rolls. Friendly and helpful staff.
Friendly staff, good service with good selection of produce, will use again next time in area
Lovely place, nice setup, friendly staff, good service.
During this Christmas season they've got a special coffee blend and the cappuccino of it was amazing!
Great shop. Service is always quick and they usually have good choice of cake and treats to choose from. Although I usually take out from here I have sat I'm and it's a nice wee place
Great service and a great place to chill when shopping 🛍 👍
Pleasant surroundings with Costa 's usual high standard.
Always pop in for a takeaway coffee when I'm in the area. The place is clean, the staff are lovely but always encounter customers in the queue not wearing masks. Better signage to remind people might help.
We stop by for a coffee and hot chocolate whilst it was raining 🌧 outside. It was not to busy and service was quick.
You cannot beat a Costa coffee. ☕️👌
What's not to like about Costa coffee? The staff here are some of the best we have had the pleasure of dealing with in the chain. Probably down to their superb managers and training always seems to be pushing them onwards & upwards. Overall faultless experience for over 2 years now
Mariea M (Madisons Mo)
+5
Yesterday’s early morning flat black from Paula.... it’s good to smile and such a personal touch. Thanks Wee P x
Went for a coffee with a friend and our babies. We ordered hot chocolate and got given the wrong ones but got the difference paid back to us as we decided to keep the hot chocolates we were given. I gave 5 stars because I breastfed my baby there and one of the staff offered me a glass of water and asked if there was anything else I needed. She was very kind and made me feel comfortable.
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