The food was very nice, both pizzas that we had tasted good.
The service was not so good, I followed the app, which told me when the order was ready, went into the shop, to be told it was not ready, as they had forgotten to cook the extras that we ordered, then to come back in 10 minutes. I can appreciate we all make mistakes. I asked if it was possible for one of the team members to pass the order to me when it was ready, I was parked outside, they were not positive in doing that. Then it was quite clear that the extras had been rushed, as they were not cooled as well as they usually are.
As I say above, we all make mistakes, but it is how they are dealt with that makes the difference, Dominoes Ashford did not deal with their mistake very well.
Fantastic customer service, came back to resolve a missing item without us even calling to report it! Thank you so much! If only more places were like this!
Offers great deals, wide range of pizza and sides.
Only Downside is delivery is £1.99 and never arrives on time.
Past 3 times I've ordered tye pizza turned up about 20-30 mins late.
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